FAQ – Rapid Fire Questions
Need assistance with your order or have a pressing question that needs to be answered right away? Simply click on one of the sections below to find the solution…
UK EXPRESS DELIVERY
Your order should arrive within 48 hours (Business days) of ordering, from £15.99. Please note during holiday periods orders may take an additional 2 working days to arrive.
UK Ecomony Delivery
Free on ALL orders over £150 or from £9.99 otherwise. UK mainland orders only. Delivery usually between 3-5 working days for orders placed before 2pm.*
UK Pallet Deliveries
Free on ALL orders over £500 or from £65 otherwise. UK mainland orders only. Delivery usually between 5-7 working days for orders placed before 2pm.*
Click and Collect
Please note that our click and collect option is currently unavailable. We apologise for any inconvenience.
Unfortunately, we have had to pause our international orders and dispatches.
Our communications about dispatching your order
When you place your order, we will send you an email confirming the order and the items you have ordered.
We’ll send you a second email once your order has been shipped from our warehouse, depending on the item and shipping method this can take a few days.
If you have not received an email within five working days, please contact our team at firstname.lastname@example.org or give us a quick call on 03330 150 330.
Carefully Selected Courier Partners
We use DPD for UK Delivery.
You will be given a one hour delivery window via text and/or email. You can track your order at any time using the DPD Tracking
Some of our products are delivered directly from our suppliers warehouses to save time, energy and the environment.
As we have a wide range of suppliers, it is possible that your goods can be delivered via any of the main courier companies in the UK.
DPD are the leading parcels courier in the UK and they have a range of services – We offer these services for our customers with some exceptions*.
DPD 10:30 & DPD 12:00
Ensure your parcels arrive by 10:30am or noon the next working day.
DPD NEXT DAY
For parcel delivery in the UK before close of business the following working day.
Saturday & Sunday Delivery
Extend the working week with by 10:30, by 12 or next day delivery on Saturdays, and our Sunday Service is an industry-first, nationwide Sunday service.
You can find help, support and more information on DPD here: How can we help?
As an additional safety precaution, all deliveries via our delivery partners will now be contactless. This will work as outlined below:
Divert your parcel to a safe place
Tell us your preferred safe place for deliveries. Once you receive your email, click through to the tracking section, enter your tracking number, choose ‘divert’ and select a safe place.
Automatic delivery to a safe place
If a safe place hasn’t been chosen but there is somewhere safe to deliver the parcel, we’ll leave it there – even if there’s someone in the property. We’ll take a photo, which will be included in the delivery notification email.
Steps our couriers are taking to avoid contact
If no safe place is available or a signature is required, we’ll knock on the door and step aside making sure the parcel is delivered safely. If there is no answer, we will return the parcel to the depot and re-attempt delivery on another day.
UK DPD Next Day Delivery
Please allow 24 hours for your parcel to arrive.* – if you are not in and we miss you we will deliver the next day.
UK DPD Economy Delivery
Please allow 3-5 working days for orders placed before 4pm.*
*Please allow additional time if you’re expecting a delivery over a bank holiday.
If you still need help, or if you have placed an order using another delivery option, please email us at cs@rapidfiresupplies or call us on 03330 150 330.
Phone lines are open 8:30 am-19:00 pm Monday to Friday. All opening times are in GMT. Calls may be recorded and monitored.
Setting up an account is really easy and only takes a few minutes. You’ll need to give us your name and address details and then create a password, which you can use to access your account at a later date.
With an account you can check the progress of an order, change your details and save your payment details, which will speed things up the next time you order.
Alternatively, if you’d prefer not to create an account, you can select ‘Continue as guest’ instead. You’ll still need to enter your name, address, email and payment information.
By logging in to your account using your email address and password, you will be able to access your account details.
You will also have the option to modify your delivery addresses stored against your account but unfortunately, we aren’t always able to change the delivery address on an active order, so please ensure you select the right details.
No problem – all you need to do is grab a password reminder.
You can find this at the ‘Account‘ section of the site. Click the ”I have a password” and under the box Login will be your ”Forgotten your password”
Simply click on the ‘Forgotten your password?’ link and we’ll email it over to you.
We can accept the following cards and payment methods online:
Visa, Mastercard, American Express & Google Pay
Sadly, we’re not able to accept Visa Electron, Solo, Klarna or Laser.
Learn more about Stripe here
To redeem a discount code, select the basket icon, click ‘View Basket’ and enter the code into the ‘Promo Code’ box. If you proceed to checkout without entering your code you’ve gone too far and need to go back to your Shopping basket.